FAQs

POLICIES, WAIVERS & PROTOCOLS
 

1. What is your refund policy? 

Refund Policy
 

2. How is your club implementing COVID-19 safety measures?

We take pride in ensuring the safety of our members, staff, volunteers, and guests. We closely follow the recommendations and protocols disseminated by the Government of Ontario and the North Bay Parry Sound District Health Unit. We take precautionary steps in providing protection to individuals while at our facility, including physical distancing, mandatory face coverings, thorough sanitization of surfaces and acknowledgement of our COVID-19 Declaration of Compliance. Please review files below.

COVID-19 Declaration of Compliance
 

COVID-19 Screening Tool
 

Procedure for Managing Positive COVID-19 Case(s)
 

3. Where can I find your liability waiver?

Participant Liability Waiver

Minor Participant Liability Waiver
 

4. Does your club have resources for concussion safety?

We have concussion protocols and resources to help protect our members and guests. Please review files below.

Participant Concussion Code of Conduct
 

Concussion Removal and Return to Sport Protocol

 

5. Do you have a Member Code of Conduct and Harassment Policy?

These policies will be located in your member package, if you require this information prior to registration, please contact us.
 

6. What are your court booking policies?

Our court booking policies will be available before the start of the season.
 

7. Do you have rules posted for the club?

General Club Rules

MEMBERSHIP & REGISTRATION
 

1. How do I register?

Registration can be completed through our online registration system, Curling I/O. If you have registered with us before, please make sure you use the same profile that has been created. Please watch our instructional video's below for more information. If you need further assistance, please contact us.

Profile & Membership Registration
 

Student Discount Registration
 

Family Discount Registration
 

Program/Camp Registration
 

2. When I am registering, it indicates I am a curler? Why is that?

We have adopted our registration system called Curling I/O through Curling Canada. This system provides the North Bay Granite Club staff the use of one platform for both curling and tennis registration, allowing for increased efficiency. We understand it says you are a curler but we know you are a tennis or pickleball player!  
 

3. Why is our club a member of the Ontario Tennis Association? 

The Ontario Tennis Association (OTA) is the provincial association that governs the sport of tennis in Ontario. Being a recognized member of the OTA offers our club and members many benefits including but not limited to; the ability to host OTA tournaments, assisting in grant applications, exclusive access to the ONTennis magazine and SPIN Newsletter, discount programs, and various programming options for our club. 
 

4. How does the membership structure work? 

The membership and program fees increase every year by 2%. To provide clarity, our membership is broken down into 3 fees (membership fee, capital fee and OTA fee). The capital fee goes into our reserve fund to assist with capital projects at the facility.